Note for EU customers
From 1st July 2021, new EU VAT regulations will incur an additional charge on all EU orders. This will be charged and collected locally and will not be added by us during your order process. Orders placed before 30 June 2021 will be fulfilled without this additional charge.
We take payments through PayPal for website orders. You can either set up an account, or use PayPal to pay with your debit or credit card.
Our warehouses are currently running at a reduced capacity due to social distancing, and we are experiencing delays to processing and posting orders. Please allow up to 10 days for delivery to the UK and the US, and 2-3 weeks for delivery elsewhere.
UK orders will be shipped by Royal Mail second class, untracked for a flat rate of £0.99 per order. International orders are shipped by DHL at a flat rate of £3 per book. We are unable to track physical book orders.
We don’t currently offer pre-orders via our website, but we recommend ordering from Blackwells, Bookshop.org or via your local independent bookshop.
We are unable to accept returns of physical books and ebooks.
Your ebook(s) will be delivered by email. Please check your spam folder if you cannot find them in your inbox.
Our ebooks come in EPUB file format, which can be used on computers and a range of e-readers, including Nook and Kobo, but cannot be used in Kindles, unless converted to Mobi. To organise or convert your ebook files, we recommend the Calibre software.
For any other queries related to website orders, please contact us at email@example.com, quoting your order number, which can be found on your confirmation email.
Lots of Repeater titles are also available as audiobooks, which can be purchased online through a number of different retailers. Our new audiobooks are produced and recorded in-house, so whilst they are accessible on Amazon, our readers and listeners will still be helping us despite buying through their platform.
Please see our Submissions page for more information.
Current vacancies can be found on the Jobs page.
For all queries related to translation rights, please contact firstname.lastname@example.org